Privacy policy
MuddieBuddies respects your privacy. This page explains what information we collect, how we use it, and the main terms of using this website. By using our site you agree to these terms.
What we collect
You can browse most of the site without giving personal details. We may collect information when you:
- place an order or fill in shipping/payment details
- contact us by email or contact form
- join a mailing list or newsletter (only if you opt in)
That may include your name, email, phone number, delivery address, and order details. Payment is handled via our payment provider (MyGate); we do not store full card numbers on our servers.
How we use your information
We use personal information only to:
- process and deliver orders
- reply to enquiries
- manage our relationship with you and improve the shop
- send newsletters only if you asked to subscribe
We keep your information confidential. We do not sell, rent or trade it. We may share it only with service providers who help us run the business (for example payment, hosting, or delivery partners), when required by law, or with staff who need it to do their jobs.
If you email us, we use your address to respond — not for marketing, unless you separately opt in. Newsletter list members can unsubscribe at any time using the method described when they subscribed, or by contacting us.
Cookies and site logs
Like most sites, we use cookies and similar technology so the site works (for example cart/session), and we may use analytics (such as Google Analytics) to understand traffic. You can block cookies in your browser; some features may not work fully if you do.
Our servers may log technical details such as browser type, pages visited, approximate location via IP, referring site, and time of visit. We use this for security, troubleshooting and aggregate statistics — not to sell profiles about you.
Your rights
You may ask what personal information we hold about you, and request a correction if it is wrong. Contact us via our contact form or info@muddiebuddies.co.za.
Please note: no internet transmission is completely secure. We take reasonable steps to protect data, but cannot guarantee absolute security of information you send online.
Website terms (summary)
Using this site
Content is for information about MuddieBuddies products and services. You may view and print pages for personal, non-commercial use provided you keep our copyright notice. Commercial reuse needs our written permission. All text, trademarks, designs and graphics are owned by or licensed to MuddieBuddies.
Disclaimer and liability
We take care that information is accurate, but the site is provided “as is”. We do not guarantee it is error-free or always available. Content is not professional advice. To the fullest extent allowed by South African law, MuddieBuddies is not liable for loss or damage arising from use of (or inability to use) this website or its content, including viruses or other technical issues, except where liability cannot lawfully be excluded.
Links to other sites
Links to third-party sites are for convenience only. We are not responsible for their content or privacy practices. We may also allow advertising or measurement tools from partners; those parties may use technical data about visits (not your name, email or phone from our forms) as described in their own policies. See also our returns & exchanges policy for orders.
Security and misuse
Unauthorised access to this site, or introducing malicious code, is prohibited. Offenders may face civil claims and criminal liability where applicable.
Changes, law and contracts
We may update this page or the site content at any time. Please check back occasionally. This site is operated from South Africa and South African law applies. Product listings are an invitation to do business; a contract is formed only when we accept your order. Electronic messages with us may satisfy legal writing requirements where the law allows.
If any part of these terms is unenforceable, the rest remains in force.